About the role
We’re looking for a hands-on Senior Trainer to lead training for Itel’s phone and accessories business across Nigeria. You will build and run a practical, scalable training program to lift product knowledge, sales skills and after-sales competence across stores, promoters and service centres.
Key responsibilities
-Design and deliver end-to-end training: onboarding, on-the-job upskilling, store-manager and promoter certification programmes (mix of classroom, in-store coaching and short online modules).
- Create content: product manuals, sales scripts, fault-diagnosis guides, anti-counterfeit checks, micro-learning videos and assessment tests for phones and PowerMaster powerbanks.
- Field coaching: conduct regular store visits, live demos, 1:1 coaching, role-plays and mystery-shop checks; mentor sellers on closing techniques and objection handling.
- Build trainer pool: run Train-the-Trainer sessions and develop local trainers to scale delivery nationwide.
-Measure and improve: set and track KPIs (training pass-rate, conversion uplift, returns/complaints reduction, promoter retention); use data to iterate programmes.
- Support launches & promos: provide training and sell-in materials for product launches, bundle promos and trade campaigns (e.g. buy-bundle, trade-in).
-Maintain training resources: keep up-to-date playbooks, presentation decks, short videos and quick-reference cards for field teams.
- Ensure localization & compliance: adapt content into local languages where needed (Hausa/French), and ensure messages match brand guidelines.
Qualifications and Experience
-Degree or HND in Marketing, Education, Business, Electronics or related field preferred.
-5+ years in retail or channel training; minimum 3 years in consumer electronics, mobile or telecoms preferred.
-Experience within Nigeria/West Africa is a plus.
-Training skills: Strong knowledge of adult learning principles and proven ability to design interactive classroom and in-store sessions.
-Sales coaching: Practical experience coaching retail teams on conversion, upsell and objection handling.
-Technical grasp: Comfortable with basic mobile phone and powerbank tech, fault checks and converting technical points into easy sales messages.
-Data-driven: Able to set KPIs, analyse training impact and present improvement plans.
-Languages: Fluent English required; Hausa or French is an advantage.
-Mobility: Willing to travel frequently across Nigeria (including secondary cities and rural areas).
-Personal qualities: Good communicator, patient coach, resilient, hands-on and results-oriented.
Job Type: Full-time
Pay: ₦500,000.00 - ₦600,000.00 per month
